Agency Banking & Digital Finance Expert

Lusaka, Zambia

Our client is a disruptive market leader in the provision of financial services to Zambian micro, small and medium enterprises. They are a digital champion in providing accessible smart solutions in the financial industry using products that are tailor made for the growing SME industry. 
They are looking for an Agency Banking and  Digital Finance Expert to support the implementation of agent banking for products that are  tailored to the needs of women, small scale farmers and rural areas

Project management 
Technical Expertise 
Deadline driven 
Stakeholder engagement 


  • Implement agency banking as part of a team: Implement processes, commission & fee structures, agent onboarding and agent management.
  • Manage Agency Banking Pilot, focusing on Gender-Inclusivity and Rural Areas
  • Hands-on management of pilot phase including agent onboarding, support, training, marketing and partner collaboration.
  • Monitor and report activity and KPIs: Prepare reports and monitor performance, implement and follow-up on internal controls..
  • Coordinate Agent Network Expansion: Lead field efforts to identify and train new agents for network expansion
  • Prepare Training Materials: Create relevant training materials with taking into account gender-inclusivity and rural areas.
  • Facilitate Custom Financial Services and Digital Loans: Collaborate with the technical team to support tailored solutions for women small-scale farmers and assist in coordinating the digital lending pilot for cooperative farmers. 

Must Have

  • Master’s or Bachelor’s degree
  • At least 3 years of proven experience in managing agency networks, preferably in a rural context
  • Practical experience in micro lending, preferably with operations in rural areas
  • Practical experience in digital finance and project management
  • Strong communication and problem-solving skills

Nice to have

  • Highly creative and autonomous
  • Additional languages

What's great in the job?

  • Great team of smart people, in a friendly and open culture
  • Frequent travel and remote work engagements
  • Be on the frontier of digital innovation in the financial industry space. 
  • This is consultancy assignment with a limited duration
  • Real responsibilities and challenges in a fast evolving financial institution. 
Our Product

Discover our products.


What We Offer



Competitive Remuneration for the Consultancy engagement 


Frequent travel and remote work engagements