Employee Position: Hotel General Manager
Employment Type: Permanent
Reporting Line: Executive Chairperson with dotted responsibilities To The GMD
Job Location: Bauchi State of Nigeria
Purpose:
1. The role holder will be in charge of all aspects of hotel operations, including day-to-day staff management and guests, as well as facilities in hotel property. He or she should be a brand and hotel ambassador.
2. Responsible for instituting a world class service culture, maximized operations and guest satisfaction by providing leadership and strategic planning to all departments.
3. Responsible for overseeing the hotel's management team (HODs) and overall hotel goals in order to provide an exceptional guest experience. He/she would also be responsible for balancing profitability and guest satisfaction.
RESPONSABILITIES / ACTIVITIES
• Provides overall direction and leadership in the management of the hotel property to the intent of maximizing profits while assuring guest satisfaction.
• Oversees the operations functions of the hotel, as per its organizational chart and provides leadership to all heads of departments.
• Ensures full compliance with hotel operating controls, SOPs, policies, procedures and service standards
• Leads all key property issues including capital projects, customer service and refurbishment initiatives of the hotel
• Handles complaints and oversees the service recovery procedures
• Responsible for the preparation, presentation and achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Manages the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Closely monitors the hotel’s business reports on a daily basis and takes decisions to ensure that the hotel property remains on its defined performance trajectory
• Ensures that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate
• Maximizes room yield and hotels revenue through innovative sales practices and yield management programs
• Prepares a monthly financial report for the owners and stakeholders
• Helps in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services
• Acts as a key decision-maker in hiring key employees subject to clearance from EC
• Coordination with the hotel’s HODs for the execution of all activities and functions
• Provides effective leadership to hotel team members.
• Responds to audits to ensure continual improvement is achieved
• Responsible for safeguarding the quality of hotel operations
• Responsible for ensuring that the hotel operates in full compliance with all relevant health, safety, environmental, and other regulations
• Performs other duties as necessary to maintain the fiscal viability of the hotel property or as directed by the EC
KEY PERFORMANCE INDICATORS
• Overall achievement of designated strategic objectives of the hotel
• Overall guest/employee satisfaction based on quantitative surveys
• Overall Financial Performance of the hotel property (compared to annual budget)
• Overall operational efficiency of the hotel compared to cost budget
• Overall state of the hotel’s reputational assets and brand equity
Financial target for current assessment year
• As per overall budget approved by Board of Directors
SOFT SKILLS, KNOWLEDGE & ATTRIBUTES
Required Skills and Competencies Skills
• Personable and good people skills
• Good Leadership skills and excellent interpersonal skills
• Good Communication skills
• Excellent problem-solving skills
• Organization and time management skills
• Good Customer service skills
• Good computer skills
Working Knowledge
• Visionary Leadership.
• Strategy & Development.
• Negotiation and Conflict Management.
• Team building & Interpersonal Skills.
Attributes
• customer service skills.
• the ability to take initiative.
• patience and the ability to remain calm in stressful situations
• ability to pay attention to details
• flexibility and openness to change
• persistence and determination the ability to motivate and manage staff
• business management skills.
EDUCATION & SKILLS REQUIRED
Minimum Education Required:
• A university degree in hotel management or a related field
Minimum Experience Required:
• At least 10 years’ experience in the hospitality industry, with appreciable experience in developing or turning around new hotel properties in Nigeria
• 5 to 7 years of experience as a hotel manager
• Experience in opening, managing, or re-positioning a hotel with a clear track record.
• Excellent computer system skills.
Application Dateline: February 5th, 2023