General Manager - CAFE AND CAKE BAR

Lusaka, Zambia


A reputable rapidly expanding Cake Bar and Cafe  is looking for a General Manager to oversee their business operations at all their stores and branches.

KEY DUTIES 

  • Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members.
  • Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
  • Ensures that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance
  • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
  • Ensures food quality and 100% customer satisfaction.

QUALIFICATIONS AND EXPERIENCE 

  •  Minimum of a Diploma in Hospitality or related 
  •  At least 8 Years experience, 4 Years should be at a  senior management position. 
  •  Strong understanding of cost and labor systems that lead to restaurant profitability

SKILLS AND COMPETENCIES 

  • Excellent interpersonal communications and presentation skills
  • Ability to lead big groups of people
  • Must have ability to accurately handle money, make change, process credit card
    transactions and have strong menu knowledge