General Manager

--Kampala, Uganda--

Our Client in Kampala, Uganda in the Hotel Industry is looking for a General Manager position to be filled.

Job Purpose

Develop Business plans and tactical action plans to support the achievement of the strategic plan.

Key Responsibilities

·       Champion the Strategic planning process.

·       Plan, organize, direct, control and coordinate all hotel operations as per the laid down operational policies and procedures. 

·       Develop and implement quality guest service standards and feedback systems.

·        Ensure adequate systems and controls are in place to safeguard the safety and security of guests, employees, and company property. 

·       Advise the Board on the formulation and implementation of sound financial and operational policies for the hotel. 

·       Monitor property performance through verification and analysis of guest satisfaction systems and financial reports as well as initiating corrective actions. 

·       Develop accurate and aggressive long and short-range financial objectives consistent with the Hotel’s mission statement. 

·       Establish and maintain pro-active human resource functions to ensure employee motivation, training, and development. 

·       Oversee effective marketing, sales, and operational activities. 

·       Oversee safety and security of guests and employees. 

·       Ensure compliance with licensing laws, health and safety and other statutory regulations. 

·       Develop and manage the organization's budget, financial plans, and forecasts.

·       Monitor financial performance, analyze financial statements, and take corrective actions as necessary.

·       Identify cost-saving measures and implement strategies to improve financial efficiency.

·       Explore revenue generation opportunities and oversee pricing strategies.

·       Manage financial risks and ensure financial stability.


Key Requirements

·       Degree in Business Management/ Hospitality/Hotel Management

·       7-10 Years of experience in the Hotel Industry / Hospitality, 3 years of which should have been in a Senior Management or Executive role.

·       Additional certifications or specialized training in areas such as revenue management, food and beverage, sales and marketing, or human resources can be advantageous.

·       In-depth understanding of hotel operations, industry trends, and best practices.

·       Familiarity with local market dynamics, competition, and customer preferences.

·       Knowledge of relevant laws, regulations, and industry standards.

·       Excellent leadership abilities to motivate and inspire teams.

·       Strong organizational and time-management skills to effectively handle multiple tasks and priorities.

·       Sound decision-making and problem-solving skills.

·       Ability to delegate tasks, provide clear direction, and hold employees accountable.

·       Effective communication and interpersonal skills to interact with staff, guests, and stakeholders.

·       Understanding of financial management principles, including budgeting, forecasting, and cost control.

·       Ability to analyze financial data, reports, and performance indicators.

·       Familiarity with revenue management strategies to optimize revenue and profitability.



·       Business Strategy

·       Market Analysis

·       B2B

·       Business Development

·       Hospitality Industry

·       Yield Management