Ready to forge unbreakable broker alliances and ignite explosive business growth? Our client, a renowned Insurance company in Zambia is more than an insurance provider—they are the catalyst for innovation and security in Zambia's dynamic market. If you have the underwriting savvy to blend technical mastery with strategic business development, this is your opportunity to propel your career to soaring new elevations in a company that invests in your success and celebrates bold visionaries.
Responsibilities
- Broker and Client Relationship Mastery: Build, manage, and nurture relationships with brokers, agents, and clients in alignment with NICO's underwriting and service policies, ensuring seamless collaboration and trust to maximize retention and referrals.
- New Business Sourcing and Growth Strategies: Develop and execute plans to grow the business, identifying untapped opportunities through market research, trend analysis, and proactive outreach—achieving strategic objectives while monitoring performance against targets.
- Renewal and Retention Management: Lead renewal discussions on major accounts with brokers and insurance stakeholders, analyzing performance, claims experience, and risk factors to propose competitive terms and ensure timely renewals.
- Technical Advice and Risk Integration: Provide expert technical guidance to existing and prospective clients, leveraging underwriting expertise for risk surveys, quotations, and customized solutions; decide on risk acceptance and prepare proposals in line with reinsurance strategies.
- Complaint Resolution and Service Excellence: Monitor and address client complaints from various channels (e.g., call centers, regulators, walk-ins), ensuring resolutions within agreed service level agreements (SLAs) to maintain high customer service indices.
- Market Intelligence and Planning: Research trends in the Zambian insurance market, analyze three-year performance data, and contribute to updating policies, procedures, and manuals to inform business development initiatives.
- Cross-Functional Collaboration: Work in tandem with underwriting, operations, and compliance teams to approve arrangements, track premium production, and foster a customer service culture through training and mentoring.
- Regulatory Adherence: Ensure all activities comply with regulatory requirements, including KYC processes, premium directives, and local reinsurance placements, while managing internal and external SLAs.
- Performance Monitoring and Reporting: Compile reports on business metrics, such as premium bookings and growth pipelines, providing insights to leadership for informed decision-making.
Must Have
- Bachelor's degree in Business Administration, Insurance, Finance, or related field; professional qualification in Insurance certification preferred.
- Prior role as an Underwriting Manager (or equivalent) in a general insurance company, with 5-7 years in the industry. Demonstrated success in broker management, new business sourcing, and growth planning is crucial.
Nice to have
- Analytical prowess for market trends, risk assessment, and performance data.
- In-depth understanding of Zambia's insurance regulations, reinsurance strategies, and client service standards.
- Strong analytical skills
What's great in the job?
- Development Opportunities: Continuous training, coaching, mentoring, and exposure to pan-African projects—ideal for scaling from underwriting expertise to executive leadership.
- Vibrant Culture: Inclusive, innovative workplace that values your ideas and promotes work-life balance through flexible arrangements and wellness programs.
- Meaningful Impact: Contribute to Zambia's economic resilience by protecting clients and driving industry-leading growth in a company committed to excellence.
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Perks
A full-time position
Attractive salary package.
Development Opportunities:
12 days / year, including
6 of your choice.
